Support
How can we help?
Write to support@casebacktime.watch and a person will reply, usually within two business days.
For owners
Your account and watches
How do I sign in without a password?
Caseback uses passkeys, which your phone or computer stores for you and unlocks with Face ID, a fingerprint, or your device PIN. If your device doesn't support passkeys, we email you a one-time code instead.
I got a new phone. How do I get back in?
Passkeys saved to iCloud Keychain or Google Password Manager move to your new phone automatically. If yours didn't, sign in with an email code and add a new passkey in settings.
How do I get a record verified?
Open the service record and choose Request verification. Pick the shop if it's on Caseback, or enter its email and we'll invite it.
How do I delete my account?
Go to Settings, then Account, then Delete account. Your personal data is removed. Your watches' service and ownership history stays with the watches, without your name.
For watchmakers
Your shop account
How long does shop review take?
During the pilot we review each shop by hand and aim to reply within a week. You can log jobs while you wait; they show as verified once you're approved.
How do I add my staff?
Shop admins can invite watchmakers and front-desk staff from the Team page in the shop portal. Each person gets their own login.
A customer sent me a record I didn't do. What should I do?
Decline it. Only confirm work your shop performed. Declined records stay marked as owner-logged.