Caseback

Trust

Every entry says who stands behind it.

A history is only useful if a buyer can tell a shop's confirmation from an owner's note. Every record on Caseback carries one of two marks.

Full serviceVerified by shop

12 Mar 2024 · Ref. 2194-31 · •••• 4821

Movement overhauled, gaskets replaced, pressure tested to 100 m. Timegrapher +2 s/day after service.

Confirmed by the shop's account. Shop reviewed by Caseback.

The shop that did the work confirmed this record, either by closing the job in Caseback or by approving an owner's request.

Full service and crystalLogged by owner

Sep 2016 · Ref. 2194-31 · •••• 4821

Receipt attached. Sapphire crystal replaced.

Verification requested from the shop.

The owner added this record, usually from a receipt. It stays marked this way until the shop that did the work confirms it.

Shops

How a shop earns the verified mark

  1. They applyWith their business details, location, and credentials, such as WOSTEP or AWCI certification or brand service accounts.
  2. We review by handA person checks the business and its credentials. Until then, nothing the shop confirms shows as verified.
  3. They verify only their own workA shop can confirm jobs it closed in Caseback and records owners send to it. It can't verify another shop's work.
  4. We watch for misuseDuplicate serials, edited receipts, and unusual verification patterns get flagged for review. A shop that breaks the rules loses its verified status.

Privacy

The watch's history can be shared. Your details can't.

See the privacy policy for everything we collect and why.

  • Serial numbersOnly the last four digits are ever shown, anywhere.
  • Prices and valuesPrivate by default.
  • Past ownersShown as numbered owners with dates. Never names or contact details.
  • PhotosLocation data is removed when you upload.
  • Deleting your accountYour personal data is removed. The watch keeps its history under an anonymous owner.

What we don't do

Clear limits

  • AuthenticationCaseback never certifies that a watch is genuine. A verified record means a shop confirmed the work it did, nothing more.
  • AI on its ownAI reads photos and receipts into drafts and summarizes a watch's records. A person confirms every draft, and AI never adds a record by itself.
  • Selling watchesWe don't run a marketplace. Share your watch's history with the listing wherever you sell.