Caseback

For independent watchmakers and service centers

Your bench work, on the record.

Caseback is a free intake and job log for your shop. Close a job and it becomes a verified service record on the watch's passport, which the owner shows to every future buyer.

Apply for the pilotSee how it works

Repair No. 0417
Received
14 Oct 2026
Watch
Ref. 2194-31
Serial
•••• 4821
Work
Full service, gaskets, pressure test 100 m
Rate
+2 s/day
Status
Ready for pickup

Job tracker

From the counter to pickup

Move job 0417 along and see what the owner receives at each step. Every update is a message you don't have to send.

  1. ReceivedCreated from a photo at the counter.
  2. EstimateNote the work you're quoting.
  3. ApprovedThe owner says go ahead.
  4. In serviceThe watch is on the bench.
  5. ReadyThe owner gets a pickup notice.
  6. Picked upA verified record goes to the passport.

Sent to the owner

  • Meridian Watch RepairWe've received your dive watch. Your job number is 0417.

Counter intake

Link the owner before the watch leaves their hand.

However your customer prefers, it takes a few seconds. If they're new to Caseback, the link invites them, and the job is waiting when they sign up.

Job 0417

The owner scans this code on your counter screen and the job appears in their app.

Illustration only.

What you get

Less admin, and proof of your work that travels with the watch

  • Counter intakeStart a job from a photo or reference. Link it to the owner by email, phone number, or a QR code they scan at the counter.
  • Verification inboxOwners can send you records of past work. Approve or decline each one in a tap.
  • Team accountsInvite your watchmakers and front-desk staff, each with their own login and role.
  • Your name on the recordEvery record you confirm carries your shop's name and a verified mark.
  • No passwordsSign in with a passkey on your phone or computer, or with a code sent to your email.
  • CostFree for shops.

How we verify shops

A person reviews every shop before the badge goes on.

Verified records only mean something if the shops behind them are real. When you sign up, you tell us about your business, its location, and your credentials, such as WOSTEP or AWCI certification or brand service accounts. We check them by hand before your records show as verified.

Caseback records service history. It doesn't certify watches as genuine, and verifying a record doesn't ask you to. Read how verification works.

Pilot

Help us build the shop portal.

We're starting with a small group of shops in one region and talking to watchmakers before we build each part of the portal. If you'd like to be one of them, tell us a little about your shop.